Effective Date: October 14, 2026

Welcome to NuviaCare. We aim to deliver your orders safely and reliably across Pakistan. This Shipping & Delivery Policy explains our shipping process, delivery timelines, shipping charges, and other important details.

1. Delivery Coverage

NuviaCare offers delivery across Pakistan to locations served by our courier partners. Delivery availability may vary depending on your city, area, and courier service coverage.

If your location is not serviceable, we will contact you to discuss the available options.

2. Order Processing Time

Orders are generally processed within 1–3 business days after confirmation.

Processing may take longer during public holidays, sales, high-demand periods, courier disruptions, or when additional order verification is required.

Orders requiring advance payment will be processed for dispatch only after the payment has been received and verified.

3. Delivery Time

Estimated delivery times after dispatch are generally:

• Major cities: 2–5 business days

• Other cities and towns: 3–7 business days

• Remote or less accessible areas: Additional time may be required

These timelines are estimates and are not guaranteed. Delivery may be affected by weather, public holidays, courier delays, security conditions, incorrect addresses, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, where applicable, will be displayed at checkout or communicated to you before order confirmation.

Any promotional free-shipping offer will be subject to its stated conditions, including any minimum order value or product exclusions.

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and serviceable locations in Pakistan.

• COD may be available for orders containing five items or fewer, subject to order verification and courier availability.

• Orders containing more than five items require full advance payment before dispatch.

• NuviaCare will provide payment instructions through an appropriate verified communication channel.

• Orders requiring advance payment will not be dispatched until the payment has been received and verified.

Please ensure that you or an authorized recipient is available to receive the parcel and pay the amount due for COD orders.

6. Order Confirmation and Tracking

We may contact you by phone, SMS, WhatsApp, or email to confirm your order details, delivery address, or payment status.

Where tracking information is available, we will share the tracking details after dispatch. You may use the courier's tracking service to follow your shipment.

Please provide accurate contact information so that we and our courier partners can reach you when necessary.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

If delivery fails because of an incorrect address, an unavailable recipient, refusal to accept the parcel, or repeated unsuccessful delivery attempts, the courier may return the shipment to us.

Additional shipping charges or restrictions on future COD orders may apply where permitted by law and disclosed to the customer. If an order is returned to us, please contact our support team to discuss the available options.

8. Delayed, Lost, or Damaged Shipments

If your order is delayed beyond the estimated delivery period, please contact us so we can check its status with the courier.

If your parcel appears lost, arrives damaged, or contains incorrect items, notify us as soon as possible and retain the packaging, shipping label, and any relevant photographs. We will review the issue and coordinate with the courier where appropriate.

Your rights concerning damaged, defective, expired, unsafe, or incorrectly supplied products remain subject to applicable law and our Return & Refund Policy.

9. Product Handling and Restricted Items

Certain products, including medicines, supplements, skincare products, intimate wellness products, and perishable goods, may require special handling or may be subject to shipping restrictions.

We will only ship products to locations and under conditions permitted by applicable laws and courier requirements. Products that require a prescription, special authorization, or other legal conditions will be supplied only where legally permitted and in accordance with those requirements.

10. Changes to Shipping Information

If you need to change your delivery address or contact details after placing an order, contact us as soon as possible.

We cannot guarantee changes after an order has been processed or handed over to the courier.

11. Contact Us

For questions about shipping, delivery, or an existing order, contact NuviaCare:

• Email: [nuviacarepk@gmail.com]

• WhatsApp/Phone: [Insert customer support number]

• Business Address: [Insert business address, if applicable]

• Support Hours: [Insert customer support hours]

12. Policy Updates

NuviaCare may update this Shipping & Delivery Policy when our services, courier arrangements, or legal requirements change. The latest version will be published on our website with its effective date.

By placing an order with NuviaCare, you acknowledge this policy, subject to your rights under applicable law.

NuviaCare — Your Care, Your Confidence.