Last Updated: October 14, 2026

Welcome to NuviaCare. These Terms of Service govern your access to and use of our website, online store, and related services. By browsing our website or placing an order, you agree to these terms and our applicable store policies.

Please read these terms carefully before making a purchase.

1. About NuviaCare

NuviaCare is an online store offering skincare, personal care, vitamins, wellness essentials, condoms, selected snacks, and other products, subject to availability and applicable laws.

Throughout these terms, “NuviaCare,” “we,” “us,” and “our” refer to the business operating this online store. “You” and “customer” refer to anyone accessing our website or purchasing our products.

2. Eligibility and Website Use

By using our website, you confirm that you are legally able to enter into a binding agreement under applicable law.

You agree not to use our website for unlawful purposes, submit fraudulent orders, interfere with website security, or misuse our services.

Purchases of age-restricted or regulated products must comply with applicable age requirements and sales restrictions.

3. Product Information

We aim to provide accurate product descriptions, photographs, prices, ingredients, sizes, availability information, and other relevant details.

Product packaging, labels, and appearance may vary from website images. Product availability and prices may change where permitted by law.

If a product description, price, or availability detail contains an error, we will take reasonable steps to correct it and communicate with affected customers where appropriate.

4. Product Authenticity and Availability

Products are offered subject to availability and lawful sourcing.

Brand names, logos, and trademarks displayed on our website belong to their respective owners. Their appearance does not necessarily imply that NuviaCare is an officially authorized retailer or affiliated with those brands.

Regulated products will only be offered where their sale is legally permitted and applicable registration, licensing, prescription, and safety requirements are satisfied.

5. Health Products and Medical Disclaimer

Product descriptions and other website information are provided for general shopping and educational purposes. They are not a substitute for advice, diagnosis, or treatment from a qualified healthcare professional.

Medicines, including products containing sildenafil, tadalafil, vardenafil, or avanafil, may have significant side effects and interactions with other medicines. They should only be used under appropriate medical guidance and in accordance with applicable prescription requirements.

Vitamins and supplements are not substitutes for a balanced diet or necessary medical treatment. Skincare products should be used according to their instructions and ingredient information.

NuviaCare does not guarantee specific health outcomes or results from any product.

6. Orders and Order Confirmation

When you place an order, you submit a request to purchase the selected products.

Orders are subject to product availability, verification, payment requirements, and acceptance by NuviaCare.

We may contact you to verify your name, phone number, delivery address, quantities, or payment details before dispatch.

We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, incorrect information, suspected fraud, pricing errors, or legal and regulatory restrictions.

If payment has already been received for an order that is cancelled, any refund due will be handled according to our Return and Refund Policy and applicable law.

7. Pricing and Payment

Prices are displayed in the applicable currency shown on our website. Delivery charges and other applicable fees will be displayed or communicated before order confirmation.

We may offer Cash on Delivery (COD) on eligible orders delivered to serviceable locations in Pakistan.

Full Advance Payment for Orders Containing More Than Five Items

Orders containing more than five items require full advance payment before dispatch.

For these orders, our team will contact you to confirm the order total and provide verified payment instructions.

The order will not be dispatched until the required full payment has been received and verified.

Orders containing five items or fewer may qualify for Cash on Delivery, subject to order confirmation, courier availability, product eligibility, and any applicable restrictions.

Customers should only use payment details supplied through NuviaCare's verified communication channels. Never share passwords, banking PINs, or one-time verification codes.

8. Shipping and Delivery

NuviaCare aims to deliver eligible products throughout Pakistan, subject to courier coverage and destination availability.

Delivery estimates are indicative and may vary because of courier operations, weather, public holidays, remote delivery locations, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate contact and delivery details.

If delivery fails because of an incorrect address or customer unavailability, we may contact the customer to arrange an appropriate next step, subject to applicable law.

Please refer to our Shipping and Delivery Policy for additional details.

9. Returns, Refunds, and Cancellations

Eligible products may qualify for a return request within seven calendar days of delivery, subject to our Return and Refund Policy.

Certain medicines, opened hygiene products, and other safety-sensitive products may be excluded from change-of-mind returns where legally permitted.

These exclusions do not remove rights relating to defective, damaged, unsafe, expired, incorrectly supplied, or misrepresented products where a remedy is required by law.

Cancellation requests should be submitted as soon as possible. Cancellation may not be possible after dispatch.

Please review our Return and Refund Policy for the applicable conditions and procedure.

10. Customer Accounts and Information

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account, subject to applicable law.

You agree to provide accurate information when creating an account or placing an order.

We process personal information according to our Privacy Policy and applicable legal requirements.

11. Promotions and Discounts

Promotional offers, discount codes, and special offers may be subject to additional conditions, eligibility criteria, validity periods, and product exclusions.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash. We may correct errors or discontinue promotions where permitted by law.

12. Intellectual Property

Website content, including original text, graphics, logos, design elements, and other materials, is owned by NuviaCare or used with appropriate permission, where applicable.

You may not reproduce, distribute, modify, or commercially exploit protected website content without permission, except as allowed by applicable law.

Third-party trademarks and product names remain the property of their respective owners.

13. Prohibited Activities

You must not:

• Use our website for unlawful or fraudulent activities.

• Provide knowingly false order or payment information.

• Attempt unauthorized access to our systems or customer data.

• Introduce malicious software or interfere with website operations.

• Misuse promotions, discount codes, or ordering systems.

• Resell regulated products in violation of applicable law.

We may take appropriate action to protect our customers, website, and business where misuse is suspected.

14. Third-Party Services and Links

Our store operates on Shopify and may use third-party services for payments, delivery, analytics, and other business functions.

External websites and services may have their own terms and privacy policies. NuviaCare is not responsible for third-party practices beyond its control, subject to any responsibilities imposed by applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, NuviaCare is not responsible for losses arising from circumstances beyond our reasonable control, including courier delays, service interruptions, or third-party system failures.

Nothing in these terms excludes or limits liability, consumer rights, or remedies that cannot lawfully be excluded or limited.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information may be collected, used, stored, and shared.

Please review the Privacy Policy before placing an order.

17. Changes to These Terms

We may update these Terms of Service when our business practices, website features, or legal requirements change.

Updated terms will be published on this page with a revised date. Changes will apply as permitted by applicable law and will not remove rights that customers are legally entitled to retain.

18. Governing Law

These terms are subject to applicable laws of Pakistan. Disputes will be addressed through the appropriate legal procedures and competent authorities or courts, as required by applicable law.

19. Contact Information

For questions about these Terms of Service, orders, payments, or other store matters, contact us using the details below.

Business Name: NuviaCare

Country: Pakistan

Email: [nuviacarepk@gmail.com]

WhatsApp: [Insert Business WhatsApp Number]

Business Address: [Insert Business Address, if applicable]

Thank you for choosing NuviaCare.

NuviaCare — Your Care, Your Confidence.